Insider - 1.19.17

How to Achieve Operational Focus through Automation

Show of hands. Who likes to be recognized for their work? Recognition makes us feel all gooey inside, both when we're the recipient, and when we place the spotlight on others. I love to recognize my team for the work they do. It’s even better when a customer gets there first. They’ll mention a major cost-saving benefit and I’ll bring up the person on my team responsible for the idea and vision.

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Insider - 1.13.17

Considering Xamarin Mobile Development? Here's What You Need to Know

The idea of developing universal mobile apps came out in, what, 2008? Here we are nine years later and we’re still riddled with “double.” Two major operating systems, two coding languages, double the effort and double the expense to build an app that caters to all users and devices. Good news, everyone. There’s a proven shared codebase.

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Insider - 12.14.16

Why You Still Get Burned by Outsourcing & How to Fix It Now

Outsourcing! Whether your first thought is, “yeah, let’s do this!” or more like, “ugh, fine,” chances are that you are already outsourcing tech work, and you’ve been burned with a do-over, hidden cost, or delay.

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2 Not-So-Secret Ways Business Process Improvements Impact Operations (If You're Ready for Customer Happiness and a Promotion)

It amazes me every time. The smile on peoples’ faces when they see the data on how much a process improves and how much money they’re saving. It’s as if they know they’re about to get a promotion.

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Insider - 11.17.16

4 IT Articles That Will Renew Your Confidence in Outsourcing

What’s the best country for outsourcing? How should I move my digital agenda forward? Why am I seeing ServiceNow pop up everywhere, and do I need it?  

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Insider - 10.6.16

8 HR Benefits from Automating Onboarding: Infographic

First impressions are important. They set the tone for everything that follows. I know, mind blowing, right?  But the business suffers when HR, or any department, drops the ball. Even if it's for one new hire. There's a better way to retain and nurture talent, and it involves onboarding automation.

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Experts Corner - 9.27.16

How Creative DevOps & Automation Brought an Education Platform to Life

Servant Interactive was founded to solve a problem in education. A group of us got together and realized that over two-thirds of the world didn’t have access to reading materials, so we set out to build a platform that could deliver any type of written content to any device.

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Insider - 9.14.16

Pega: Service, Robots & Adaptation in a Digital Age

Digital transformation is still on everyone’s mind. Will we finally have Jetson-esque flying cars, meals that materialize on command, and robot servants?

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Insider - 9.8.16

New Guide Reveals How IT & HR Can Improve Onboarding with ServiceNow Automation

Onboarding is convoluted. IT provides a new hire with a computer and sets up software applications. Security gets parking and building access badges. Finance supplies a credit card. HR is quarterbacking the whole thing while dealing with policy forms.  Everyone contributes for the sake of one, measly new hire. Except she's not measly...

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Experts Corner - 8.17.16

What It Means to Make the Inc. 5000 List Six Times

As a business leader, it’s easy to get caught up looking forward. What are industry and economic trends? Where are the opportunities for growth? How can we service our customers faster than our peers? Today, I am looking back, and applauding the people who have helped 4th Source perform so well.

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