Insider - 10.12.17

Restructuring Technical Debt in Healthcare IT - Beginning with Sourcing

There has been a climate change in IT. No surprise there. Technology, by nature, evolves. It adapts to the needs of consumers. It happens fast. It’s constant.   We know what's coming, and we know that change is inevitable, yet healthcare IT departments still can't keep up.

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Experts Corner - 9.28.17

Innovation or System Maintenance? If You Have to Ask, Consider a New Approach to Managed Services

  It’s a classic dichotomy: innovate, or stay the course.   IT departments see it as a conflict of resources. Either we place IT staff on innovation projects, leaving system operations without a maintenance crew - or - we service IT systems and delay innovation. 

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Insider - 8.16.17

Servicenow Implementations Done Right Part 5: Why You Use the Platform & Quantifying Your Instance

Why did you decide to go with ServiceNow in the first place? How are you quantifying your instance and ROI? The two often go hand-in-hand, and today we'll discuss how you can make sure your investment has been worth while.

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Insider - 7.26.17

ServiceNow Implementations Done Right Part 4: Culture or Bust

Implementing ServiceNow is as simple as setting up and pushing "go." Except it's not. Cultural adoption, training, and workshops are necessary, and you shouldn't have to go about it alone. Rely on your implementation partner to provide them.

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Insider - 6.30.17

ServiceNow Implementations Done Right Part 3: How to Champion Onboarding with SMEs & SPOC

You have an instance defined and are building it, but now you need to sell it. Lean on these key people to move your ServiceNow agenda forward, faster.

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Insider - 6.23.17

4 Reasons Every CIO Should Consider Application Modernization with ServiceNow

Ah, home-grown legacy applications; the slow, often buggy, annoyance that no one wants to deal with, and yet everyone does. 

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Insider - 6.12.17

How to Run a Corporate Wellness Program Your Team Will Love

When you think of corporate wellness, do you envision a happier tribe - tough-mudding, ballroom dancing, and crane-kicking their way to Karate championships?  Your team might not feel the same way.

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Insider - 5.25.17

ServiceNow Implementations Done Right Part 2: Gaining Business Insight with CMDB

What happens when you build an IT system that doesn't contribute to your business? Nothing. No one uses it, and the part of the business it was intended to improve remains stagnant (as does your investment). 

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Insider - 5.16.17

ServiceNow Implementations Done Right Part 1: What I Wish I Knew from the Start

Hi there, My name is John. I’m going to help you make better choices when implementing ServiceNow, because when you plan for months - and reallocate your IT budget around a new ITSM cloud system - it better work.

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Insider - 4.27.17

4 Reasons to Get Amped for Knowledge17

Your Conference. Your Way. That’s a big promise considering there’s 15,000 of you attending Knowledge17. They’re not wrong, though. Whether you’re attending Knowledge17 to up your ITOM game, automate your HR service delivery, or seek answers to manage digital transformation, you can absolutely make the most out of the ServiceNow conference. 

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