Insider - 12.11.17

A Dose of Reality in Healthcare IT Interoperability: Is FHIR the Answer?

  US healthcare, for many years, has been a highly complex enterprise with a “cottage-industry” structure consisting of many small-scale, interdependent service providers. We’re seeing the dichotomy of large payment practices clashing with a personal treatment structure, creating silos of function and enterprise. 


Insider - 10.25.17

New Research Finds Hospital IT Departments Frustrated with Outsourcing Options: Shift to As-a-Service Solutions

Healthcare market research agency Black Book surveyed 1,587 hospital IT professionals to determine their confidence in partnering with outside contractors.   They are not happy.


Insider - 10.12.17

Restructuring Technical Debt in Healthcare IT - Beginning with Sourcing

There has been a climate change in IT. No surprise there. Technology, by nature, evolves. It adapts to the needs of consumers. It happens fast. It’s constant.   We know what's coming, and we know that change is inevitable, yet healthcare IT departments still can't keep up.


Insider - 8.16.17

Servicenow Implementations Done Right Part 5: Why You Use the Platform & Quantifying Your Instance

Why did you decide to go with ServiceNow in the first place? How are you quantifying your instance and ROI? The two often go hand-in-hand, and today we'll discuss how you can make sure your investment has been worth while.


Insider - 7.26.17

ServiceNow Implementations Done Right Part 4: Culture or Bust

Implementing ServiceNow is as simple as setting up and pushing "go." Except it's not. Cultural adoption, training, and workshops are necessary, and you shouldn't have to go about it alone. Rely on your implementation partner to provide them.


Insider - 6.30.17

ServiceNow Implementations Done Right Part 3: How to Champion Onboarding with SMEs & SPOC

You have an instance defined and are building it, but now you need to sell it. Lean on these key people to move your ServiceNow agenda forward, faster.


Insider - 6.23.17

4 Reasons Every CIO Should Consider Application Modernization with ServiceNow

Ah, home-grown legacy applications; the slow, often buggy, annoyance that no one wants to deal with, and yet everyone does. 


Insider - 6.12.17

How to Run a Corporate Wellness Program Your Team Will Love

When you think of corporate wellness, do you envision a happier tribe - tough-mudding, ballroom dancing, and crane-kicking their way to Karate championships?  Your team might not feel the same way.


Insider - 5.25.17

ServiceNow Implementations Done Right Part 2: Gaining Business Insight with CMDB

What happens when you build an IT system that doesn't contribute to your business? Nothing. No one uses it, and the part of the business it was intended to improve remains stagnant (as does your investment). 


Insider - 5.16.17

ServiceNow Implementations Done Right Part 1: What I Wish I Knew from the Start

Hi there, My name is John. I’m going to help you make better choices when implementing ServiceNow, because when you plan for months - and reallocate your IT budget around a new ITSM cloud system - it better work.